Crowd Management is a comprehensive course incorporating:
Life-saving appliances and control plans: Muster lists and muster stations, emergency alarms (general emergency, man overboard, abandon ship), launching of survival crafts and the proper donning of life jackets.
Mustering procedures: Preparation and launching of equipment, staff assignments, custody and use of communication equipment, manning of fire teams, etc.
Operational limits: Ship’s layout (exits, stairwells, elevators, etc.), power failures, emergency lighting
Emergency procedures: Guidelines for assembling passengers, conducting a vessel search, keeping order and discipline, leadership skills
Communications: Alarms, language barriers, clear and reassuring orders, rumor control, anxiety, special assistance for the disabled, communicating with the bridge. Although designed primarily for the commercial sector, this course is directly relevant to yachts.