Course provided by Cobweb CyberUnderstand what might represent a threat
Identify when somebody’s behaviour steps outside of the baseline of average behaviours
Achieve entry-level understanding of physiological processes causing fight, flight and freeze responses
Visualise both individual and cluster behaviours
Practice resolution conversation and create a coherent picture of an individual’s situation
Entry level identification of stress behaviour for anyone providing service in a public or private space.
Select which of our 5 characters has a less than innocent reason for their anomalous behaviour -> www.youtube.com/watch?v=5KCkPCjx6q4
Includes interactive training in conducting customer services focussed resolution conversations to establish which of the 5 should be reported up the chain.
By the end of the course you will be able to:
Full Qualification provided by QNUK - OfQual approved provider and CPD off-set eligible.
*Please note, that as this is not a Bluewater hosted course, it will not be covered in our ONE Account package.
For details on the long list of courses
which are free with your ONE Account please email firstname.lastname@example.org