Cancellation and Refund Policy

We deliver our courses as far as reasonably possible and will do our best to deliver all programmed courses. However, if we fail to meet minimum number of bookings, if there are poor weather conditions, instructor issues or other unforeseen circumstances we reserve the right to cancel the course. We strongly recommend that you organise flights and accommodation only if you have received confirmation that the course is running. In the unlikely event we do so, you will be offered an alternative date or be refunded all pre-paid fees. 

In the case you cancel a confirmed booking, your payments will be refunded depending on date of cancellation:

• More than 30 calendar days before the start date of your course, you will be refunded in full without penalty
• 30 to 16 calendar days before the start of your course, your 50% deposit payment will remain as a credit. The remaining 50% of the course fee balance payment will be refunded if it has already been paid.
• 15 to 6 calendar days before the start of your course, your 50% deposit payment is non-refundable and non-transferable. The remaining 50% payment will remain as a credit.
• 5 calendar days or less before the start date of your course, all payments are non-refundable and non-transferable.

Your credit will be valid for 12 months from the first date of cancellation exclusively in the same location of the original booking. Rescheduling of a course booking is limited to twice within 12 months of the original booking, after which your credit is forfeit.

Bluewater Training reserves the right to further retain up to a maximum of 100€/US$, if any course material (printed or digital) has been delivered to the student upon confirmation of the booking by a deposit and the student does then not attend the course.

In the event your course was booked with a third-party training provider, the Cancellation & Refund Policy of the third-party training provider will apply.

There are no cancellations or refunds on any of our e-learning courses.